KYC Policy

When a user selects to make a withdrawal inside the www.chapinwin.com Platform, it is compulsory for them to perform a full KYC process. During this process, the user will have to input some basic details about themselves and then upload a valid ID Document (ID, Passport, Driver's License).

Additional documents may be requested if necessary:

• A selfie of the customer holding his own ID document.
• A bank statement/Utility Bill or any other valid proof of residence address.

Once uploaded, the user will receive an "In Progress" status and the documents will be reviewed by our Verification Team in the shortest possible delay. The user will be emailed about the outcome:

• Approval.
• Rejection.
• More information needed — no change in status.

When the user is on "In Progress" status:

• They can use the platform normally.
• They can deposit money into the platform.
• They cannot make any withdrawals.

Proof of ID:

• Full name matches client's name.
• Date of birth matches the one entered by the Customer in the Account.
• Document does not expire in the next 3 months.
• Account owner is over 18 years of age.

Proof of Residence:

• Bank Statement or Utility Bill.
• Full name matches client's name and is same as in proof of ID, with a date of issue in the last 3 months.

Selfie with ID:

• Date of issue in the last 3 months.
• Holder is the same as in the ID document above.
• ID document is the same as in proof of ID. Make sure photo/ID number is the same.

When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.

Once all proper documents are in our possession, the account gets approved.

If a user has not passed full KYC, they remain unable to withdraw winnings until the verification is completed successfully.

There is a deposit limit per transaction (max $5,000).

Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.

Under no circumstances may a user transfer funds directly to another user.

The account verification can take up to 48 hours from the receipt of the necessary documents.