Dispute Resolution Policy

If you need to make a complaint regarding the Services provided by Chapinwin Casino, you should first contact our Customer Support team as soon as reasonably possible. Please describe the issue clearly and include any relevant details.

If a dispute arises that cannot be resolved by our Customer Support, you may escalate the matter by sending a detailed request to support@chapinwin.com. We will make reasonable efforts to resolve the issue promptly or get in touch with you as soon as possible.

You understand and agree that the outcomes of all games provided by our Services are determined by our random number generator (RNG). In the event of a discrepancy between the result shown on your screen and the result recorded by our game server, the result recorded on the server shall prevail.

You acknowledge and accept that the records maintained by Chapinwin Casino will serve as the final authority in determining the terms of your participation and the results of any gaming activity.

If we need to contact you, we may use any of your provided contact details. Notices are considered served and received:

• Immediately after an email is sent.
• Upon phone contact or voicemail.
• Three days after the date a letter is posted.

To prove delivery of a notice, it is sufficient to show that:

• The letter was properly addressed, stamped, and mailed.
• The email was sent to your most recently provided email address.